Feedback from Patients

We are trying to improve the health and experience of care for children and families. An important part of this work includes listening to your views and experiences, so please let us know what you think.

There are lots of ways to get your feedback to us. You may choose any of the following:

  • Email the team directly:
  • Write to us: Children and Young People's Health Partnership, Third floor, Becket House, 1 Lambeth Palace Road, London, SE1 7EU.
  • Tell your clinician during your consultation what works and what does not.
  • Take part in a patient involvement event: contact the Programme team.

Making a complaint

Have you had a negative experience?

If you would like to make a complaint, please do mention it to the clinician or staff member if you feel you can.

If your complaint is not resolved at the time, please let the Guy's and St Thomas' Patient Advice and Liaison Service (PALS) team know about it.

We do listen.


This is not an emergency service, please contact 999 if someone is seriously ill and their life is at risk